Saturday, May 27, 2017
Bad experience at Slice
Yesterday I accepted a delivery from Slice on Magazine. When I got there I placed the order and a moment later someone from the back was yelling who put in this Postmates delivery? The girl I had ordered from said "me" and explained I was at the bar. The guy pulled me in the back and said "you tell Postmates we will not accept orders from them. We will not run a Postmates credit card." I told him I would report it in the app but I had no way of reaching them otherwise. In the app I clicked merchant issue - merchant refusing order and the order was cancelled. I also texted the customer, they were not happy but what could I do? The point of this is if a potential delivery from Slice pops up, just say no!
Tips
After thinking about it a lot and trying various approaches, I really don't think there is a rhyme or reason to how to get better tips. Obviously, be nice and follow all instructions the customer gives. So if they have a note to call on arrival, call. Don't text. I find adding those nice touches like making sure there are napkins, utensils, condiments can help make sure the customer gets everything they want. If there is a delay in an order I will always text the customer to let them know. I find communication like that makes the customer happy.
Wednesday, May 24, 2017
Which restaurants are better to accept orders from?
I am still putting this list together so feel free to add to it. Here's a list of places I have delivered to, my thoughts on the experience and whether or not you order or Postmates does the ordering. These are my personal opinions based on my personal experiences, so if you don't agree or have other thoughts please (nicely!) comment.
- Amici's - Postmates orders ahead of time. Every time I have picked up here the order was ready. You pick it up at the bar.
- Ba Chi Canteen - You have to place the order yourself. They are very nice and have a waiting area for you. It takes about 15-20 minutes usually.
- Camellia Grill - The first few times I went here Postmates placed the order but every other time I had to go in and order. When they aren't crowded they are extremely fast but when they are crowded to go orders are not their priority.
- Chipotle - Postmates orders ahead of time. When you go in you can just go right to the register you don't need to wait in line. They always have the order ready when you get there and they move fast. Also, most of these orders go to the Uptown area and since Chipotle is in Elmwood I've never made less than $7.50 for a Chipotle delivery (plus tip!).
- Felipe's - You need to order yourself. These can be complicated because it is a build your own place so you want to make sure you get all the ingredients. They do have a salsa bar so I always add a few salsas.
- G's Pizza - You have to place the order yourself. Sometimes they take a long time.
- Lebanon's - One time I accepted this and Postmates placed the order but every other time I have had to place the order. They take about 20 minutes to make the food, so be ready for that wait.
- McDonald's - You have to place the order yourself. Most of time their drive thru is fast but sometimes it takes forever. You have to ask for ketchup or you won't get any. Even if the person you are delivering to didn't ask for ketchup I always try and get some in case they did want it.
- Mellow Mushroom - You have to place the order yourself. It can take anywhere from 20-40 minutes for an order. One time I ordered a salad and it took 20 minutes to get it. You place orders at the bar.
- Mikimoto - If you call ahead of time you can pick up the order at their drive thru, otherwise you have to order inside. Postmates does not order for you. They are very fast and very nice.
- Popeye's - You have to place the order yourself. Their line isn't as fast as Raising Cane's but it comes pretty close.
- Raising Cane's - One of my favorite deliveries. They are fast and efficient. You do have to place the order yourself but they always get the order right and their drive thru line moves fast. Most of the Raising Cane's orders I receive come from Tulane so it is a fast pick up and delivery. However, I find most orders are small, just one combo, so generally the tips are non-existent or small.
- Rolls N'Bowls - Postmates places the order. They take forever!
- Satsuma on Maple - You have to order yourself. There is almost always a line and it takes forever, so be ready to wait.
- Shaya - Postmates orders ahead of time. Every time I have picked up here the order was ready. You pick it up at the bar.
- Slice - Will not accept orders from Postmates.
- Starbucks - You have to place the order. Mostly these are fast pick ups but sometimes Starbucks is crowded or the orders are complicated and you need to follow up with the customer to make sure you get the right thing (there are so many options!).
- Tru Burger - You have to place the order yourself. Be sure the customer was detailed in what they want on their burger because Tru Burger will have a lot of questions for you and you don't want to waste time going back and forth with the customer.
- Walgreen's, Whole Foods - You have to pick up the order. Sometimes it is a long grocery list and can take awhile. I find with store runs I get better tips.
- Amici's - Postmates orders ahead of time. Every time I have picked up here the order was ready. You pick it up at the bar.
- Ba Chi Canteen - You have to place the order yourself. They are very nice and have a waiting area for you. It takes about 15-20 minutes usually.
- Camellia Grill - The first few times I went here Postmates placed the order but every other time I had to go in and order. When they aren't crowded they are extremely fast but when they are crowded to go orders are not their priority.
- Chipotle - Postmates orders ahead of time. When you go in you can just go right to the register you don't need to wait in line. They always have the order ready when you get there and they move fast. Also, most of these orders go to the Uptown area and since Chipotle is in Elmwood I've never made less than $7.50 for a Chipotle delivery (plus tip!).
- Felipe's - You need to order yourself. These can be complicated because it is a build your own place so you want to make sure you get all the ingredients. They do have a salsa bar so I always add a few salsas.
- G's Pizza - You have to place the order yourself. Sometimes they take a long time.
- Lebanon's - One time I accepted this and Postmates placed the order but every other time I have had to place the order. They take about 20 minutes to make the food, so be ready for that wait.
- McDonald's - You have to place the order yourself. Most of time their drive thru is fast but sometimes it takes forever. You have to ask for ketchup or you won't get any. Even if the person you are delivering to didn't ask for ketchup I always try and get some in case they did want it.
- Mellow Mushroom - You have to place the order yourself. It can take anywhere from 20-40 minutes for an order. One time I ordered a salad and it took 20 minutes to get it. You place orders at the bar.
- Mikimoto - If you call ahead of time you can pick up the order at their drive thru, otherwise you have to order inside. Postmates does not order for you. They are very fast and very nice.
- Popeye's - You have to place the order yourself. Their line isn't as fast as Raising Cane's but it comes pretty close.
- Raising Cane's - One of my favorite deliveries. They are fast and efficient. You do have to place the order yourself but they always get the order right and their drive thru line moves fast. Most of the Raising Cane's orders I receive come from Tulane so it is a fast pick up and delivery. However, I find most orders are small, just one combo, so generally the tips are non-existent or small.
- Rolls N'Bowls - Postmates places the order. They take forever!
- Satsuma on Maple - You have to order yourself. There is almost always a line and it takes forever, so be ready to wait.
- Shaya - Postmates orders ahead of time. Every time I have picked up here the order was ready. You pick it up at the bar.
- Slice - Will not accept orders from Postmates.
- Starbucks - You have to place the order. Mostly these are fast pick ups but sometimes Starbucks is crowded or the orders are complicated and you need to follow up with the customer to make sure you get the right thing (there are so many options!).
- Tru Burger - You have to place the order yourself. Be sure the customer was detailed in what they want on their burger because Tru Burger will have a lot of questions for you and you don't want to waste time going back and forth with the customer.
- Walgreen's, Whole Foods - You have to pick up the order. Sometimes it is a long grocery list and can take awhile. I find with store runs I get better tips.
Welcome!
I started delivering for Postmates almost six months ago. When I started I had no idea what I was doing and Postmates' website didn't really answer my questions. So I jumped off the deep in head first into the world of delivering for Postmates. I have learned a lot in the time I've been doing this and wanted to share my thoughts with you in the hopes that I save you some time and stress. Feel free to share your thoughts and experiences so we can all learn together!
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