Phone number to reach Postmates?

One time I had a Cane's delivery and another one accepted on my stacked deliveries. The first Cane's delivery I delivered it to the guy and he said he ordered two lemonades not the one I had. I apologized (even though the order said one lemonade) and told him that I was going back to Cane's for another pick up and I could bring him a second one. He lived in a dorm with an electronic entry code. I set his delivery to complete, went to Cane's for the second delivery and got him the lemonade. When I called the number Postmates gave me for him it did not work any longer. Since the delivery had been deemed complete that temporary number was disconnected. I tried to contact Postmates so I could figure out how to get him this lemonade but there is no phone number or email or anything else I could find. When I got home I tried to find information on their website to contact them and as far as I can tell there is no phone number by which to reach them. I even tried going into an order I had made for food and reaching out that way, I did reach someone by email but when I explained it wasn't for the purchase I made but was a fleet question I never received a response.

In short, there is no phone number or chat or any way to reach Postmates in the moment when you are having an issue.

Little things you can do to make customers happy

I always believe that communication is the key. Looking at my tips, I feel I have gotten better tips from those customers who I have communicated with whether it is to confirm details of an order or let them know I'm on my way to them. While the app will update the customer with where you are in the delivery process, sometimes a personal touch can go a long way. I also find it helpful to make sure there are condiments, utensils and napkins. I know for sure McDonald's will not give you ketchup unless you ask for it so be sure to ask for it. At Felipe's I'll always make sure to get some extra salsa to add to the order. I try and think about if I were ordering what would I want to make sure I had in the delivery.